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Terms & Conditions

Our Terms and Conditions form the basis on which you visit and purchase from  our website and should be read carefully as they contain important information.

General Terms and Conditions

This website is owned and operated by Muzamal Ventures (UK) Ltd of Arquen House, 4-6 Spicer Street, St Albans AL3 4PQ. If you have any queries regarding these Terms and Conditions or if you have any comments or complaints on or about our website, please contact us at sales@muzamedical.co.uk or on 0207 112 8273

The contract between us

Full payment for the total cost of the goods ordered must be received before your order is accepted. Payment for the goods represents an offer on your part to purchase the goods that we will accept when the goods are dispatched. Only at this point is a legally binding contract created between us.

Acknowledgement of your order

To enable us to process your order, we will require your e-mail address to which confirmation of receipt of the order and its details will be sent as soon as possible. For the avoidance of doubt, this correspondence does not constitute a contract between us.

For customers who pay on account, the contract will be created upon receipt of confirmation from ourselves that we have dispatched the ordered goods.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Muzamal Ventures (UK) Ltd. Any use of this website or its contents, including copying or storing it or them in whole or in part, other than for your own personal, non-commercial use,without our permission is prohibited. No content of this website may be modified, distributed or re-posted for any purpose.

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that the prices quoted are correct at the time of publishing and that all goods are described accurately. However, orders will only be processed when there are no material errors in the description or price of the goods as advertised on this website. Any weights, dimensions and capacities given for goods are approximate only.

Damage to a customer's computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that  use of this website or any websites accessible through it will not cause damage to the user's computer. It is therefore the user's responsibility to ensure that the appropriate equipment is used when visiting this website. Other than in the case of negligence on our part, we will not be liable to any person for any loss or damage to computer equipment that may arise as a consequence of using this website.

Availability

All orders are subject to acceptance and availability. Should the goods you order be unavailable from stock, we will contact you by e-mail or phone (providing we have been given these details). We will then offer the option of waiting until the item becomes available or the cancellation of  your order.

Ordering errors

Errors made during the ordering process can be corrected up to the point at which you are requested to click on “submit” during this process.

Price

The prices payable for goods ordered are as set out on our website. All prices are exclusive of VAT at the current rate and are correct at the time of entering the information.

Should we be unable to supply goods of the specification and description at the price indicated, we will advise you of this by email. This email will also contain an offer of alternative goods, if available, of the specification and description at the price stated and will also confirm the period for which this offer remains valid.

Payment terms

We accept no liability should a delivery be delayed due to incorrect payment details being given and/or payment failing to clear our account. If we cannot obtain full payment for the goods from yourself then we may refuse to process the order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery charges

For details of our latest delivery charges and options, please refer to Delivery & Returns.

Delivery

We will deliver the goods to the address specified at the time of placing an order. It is therefore important that this address is accurate. 

Once the order has been delivered in accordance with your instructions, we accept no liability for any loss or damage to the goods delivered.

We will endeavour to deliver the goods by the date quoted but delivery times are not guaranteed. In any event, we aim to deliver your goods within 30 days from the day following receipt of the order. If delivery is delayed beyond this period, we will contact you to either agree a mutually acceptable alternative date or offer a full refund.

Upon delivery, you will become the owner of the goods ordered and they will be held at your own risk. We will not be liable for any loss or destruction.

Risk and ownership

Risk of damage to or loss of the goods will pass to you upon delivery. Should you select to use your own courier then any risk passes to you as soon as the goods are handed to that courier although you will only become the owner of the goods when they have been successfully delivered.

Cancellation rights

Should you wish to cancel your order prior to its fulfillment then you must do so in writing. We are not under any obligation to proceed with the cancellation. 

You have the right to cancel an order up to 14 calendar days from the day on which the goods are received (excluding any made-to-order items). 

Prior to returning any goods, authorisation to do so must be sought from us. Any goods returned without prior authorisation will not be credited. We reserve the right, at our discretion, to charge 20% of the full price to cover any costs incurred as a result of an error made by a customer during the ordering process. 

Upon receiving authorisation, all products must be returned unused and as originally delivered within 14 days. Sealed goods that have been opened will not be refunded or exchanged unless they are deemed to be faulty. 

Should goods be received prior to the order being cancelled, they must be sent back to our contact address at the customer's own cost and risk. Should the order be cancelled  after the goods have already been processed for delivery, the goods should not be unpacked upon receipt and should be sent back to us at our contact address as soon as possible at the customer's own cost and risk .

Once we have been notified that an order has been cancelled and we have either received the goods back or have received evidence that the goods have been returned, any sum debited from a credit or debit card in payment of the goods will be refunded within 14 calendar days.

A deduction may be made from the refund for any loss in the value of the goods supplied if that loss arises as a result of unnecessary handling by the customer, i.e., using or wearing the goods prior to cancellation.

Cancellation by us

    We reserve the right not to process an order if:

    1. We have insufficient stock to deliver the goods ordered;
    2. We do not deliver to the area of the delivery address; or
    3. One or more of the goods ordered was listed at an incorrect price due to a typographical error or an error in the pricing information we received  from our suppliers.

    If an order is not processed for any of the above reasons, we will notify the customer by e-mail and credit any sum deducted from a credit/debit card as payment as soon as possible, but in any event within 14 days.

    If there is a problem with the goods

    If you have any questions or complaints about the goods, please contact us at sales@muzamedical.co.uk.

    Liability

    Unless agreed otherwise, if  goods are not received within 30 days of the date on which the order was placed and the order is cancelled rather than delivery being rearranged (in accordance with the above Delivery clause), a full refund will be made.

    We are responsible only for losses that are a natural, foreseeable consequence of our breach of these Terms and Conditions.  We accept no liability should we be prevented or delayed from complying with our obligations as set out in these Terms and Conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or which is due to events beyond our reasonable control.

    Furthermore, we accept no liability for losses related to any customer's business including but not limited to lost data, lost profits, lost revenues or business interruption.

    You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website.  The importation or exportation of certain goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.

    Notwithstanding the foregoing, nothing in these Terms and Conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way exclude or limit our liability to you for any death or personal injury resulting from our negligence.   You have certain rights as a consumer including legal rights (e.g., under the Sale of Goods Act) relating to faulty and/or wrongly described goods.

    Notices

    Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to our contact address and all notices from us to you will be displayed on our website from time to time and as necessary.

    Changes to legal notices

    We reserve the right to change these Terms and Conditions from time to time and these should therefore be read on a frequent basis.

    Law, jurisdiction and language

    This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

    Invalidity

    If any part of these Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.

    Privacy

    You acknowledge and agree to be bound by the terms of our Privacy Policy.

    Third party rights

    Nothing in these Terms and Conditions is intended to and will not confer any rights on a third party.

    Other important terms

    Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it without the need to instigate court proceedings. If you are not happy about how a complaint has been handled, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

    Please also refer to our business credit terms and conditions.

    Please also refer to our contest, prize draw, competition terms and conditions