Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from muzamedical.co.uk (the “Site”). 

This privacy policy tells you about the information we collect from you when you use our website. In collecting this information, we are acting as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data, and about the rights you have over your data.

Who are we?

We are Muzamal Ventures (UK) Ltd. Our registered address is Arquen House, 4-6 Spicer Street, St Albans AL3 4PQ. You can contact us by post at the above address, by email at info@muzamedical.co.uk or by telephone on 02071128273.

We are not required to have a data protection officer, so any enquiries about our use of your personal data should be addressed to the contact details above.

How we use your information

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better.

We use cookies when you visit our site. Cookies are small text files placed on your browser, typically made up of text and numbers. Those text and numbers will correspond with a record on our webserver, which can contain information about you or your website visit.

We may use other technologies that allow us to do similar things where more appropriate to do so. For instance we may use “tracking pixels” which are tiny image files that are used to track your movements across our website.

There are four main types of cookies – here’s how and why we use them:

  • Site functionality cookies – these cookies allow you to navigate the site and use our features;
  • Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your experience.
  • Customer preference cookies – when you are browsing or shopping on our website these cookies will remember your preferences, so we can make your experience as seamless as possible, and more personal to you
  • Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
  • Third party functionality cookies. We include third party services on our website to allow you to interact with them whilst on our website. In doing so, such third parties pay place cookies on your device to enable their functionality. Examples may include LinkedIn, Facebook, Twitter and Instagram.

    By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.

    Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site

    For more information about our use of cookies, please see our cookie policy.

    When you submit an enquiry via our website 

    When you submit an enquiry via our website, we ask you for your name, contact telephone number and email address.

    We use this information to respond to your query, including providing you with any requested information about our products and services. We may also email you several times after your enquiry in order to follow up on your interest and ensure that we have answered your enquiry to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

    Your enquiry is stored and processed as an email which is hosted by Tsohost in the UK. It is also logged on a CRM system on a cloud server based in EU.

    We do not use the information you provide to make any automated decisions that might affect you.

    We keep enquiry emails for two years, after which they are securely archived and kept for seven years, when we delete them. CRM records are kept for three years after the last contact with you.

    When you purchase a product from our website

    When you purchase products from us online, we ask you for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address, which is the address of your computer on the Internet.

    We will use your information to process your order and to send you your products. We will also send you a receipt via email and we may use your telephone number to contact you regarding your purchase.

    We require this information in order to process your payment, deliver your products or services and fulfil our contract with you. We record your IP address in order to show that the correct tax was applied to the sale, which we are required to do by law.

    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

    If you choose a direct payment gateway to complete your purchase, then Shopify, Paypal or Amazon Pay stores your credit card data It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

    We do not retain your credit card information.

    We do not use the information you provide to make any automated decisions that might affect you.

    When you sign up to receive our newsletter

    When you sign up to receive our newsletter, we ask for your name and your email address.

    We will ask for your consent to use your name and email address to email your newsletter which contains information about our products and other information which we feel might be of interest to you.

    You can withdraw your consent at any time and we will stop sending you the newsletter.

    Your name and email address are shared with a third party mailing system which is based in US who is certified to the EU-US Privacy Shield.

    We do not use the information you provide to make any automated decisions that might affect you.

    We keep your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, we will mark your details so that they are not used and delete them after two years.

    When you submit a review about us or our products

    When you submit a review about us we record your name, your email address and your IP (Internet Protocol) address, which is the address of your computer on the Internet.

    We use this information to provide verified independent views about our products and services to potential customers. Your name and the content of your review (but not your email address or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

    Your details are shared with a third party reviews system which is based within the UK.

    We do not use the information you provide to make any automated decisions that might affect you.

    Your personal data is stored for as long as we are marketing the product or services that the review refers to, after which it is deleted. You may ask us to remove your review at any time.

    Your rights as a data subject

    By law, you can ask us what information we hold about you, and you can ask us to correct it if it is inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

    If we are processing your personal data for reasons of consent or to fulfil a contract, you can ask us to give you a copy of the information in a machine-readable format so that you can transfer it to another provider.

    If we are processing your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

    You have the right to ask us to stop using your information for a period of time if you believe we are not doing so lawfully.

    Finally, in some circumstances you can ask us not to reach decisions affecting you using automated processing or profiling.

    To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We section of this policy.

    Your right to complain

    If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address your complaint. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concernsor write to them at:

    Information Commissioner's Office 
    Wycliffe House 
    Water Lane 
    Wilmslow 
    Cheshire 
    SK9 5AF

     

    Updates to this privacy policy

    We reserve the right to make changes to this privacy notice at any time. Where material changes are made, you will be notified accordingly. Minor changes will be updated on this page, therefore please review this notice regularly.