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Privacy Policy

This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from muzamedical.co.uk (the “website”). 

This Privacy Policy tells you about the information we collect from you when you use our website. In collecting this information, we act as a data controller and, by law, we are required to provide you with information about us, about why and how we use your data and about the rights you have concerning your data.

Who are we?

We are Muzamal Ventures (UK) Ltd. Our registered address is Arquen House, 4-6 Spicer Street, St Albans AL3 4PQ. You can contact us by post at this address, by email at info@muzamedical.co.uk or by telephone on 02071128273.

We are not required to appoint a data protection officer so therefore any enquiries regarding our use of your personal data should in the first instance be sent using the contact details above.

How we use your information

When you use our website

When you use our website to browse our products and services and view the information we make available, a number of cookies are used by both ourselves and by third parties to allow the website to function, to collect useful information about visitors and to help to improve user experience.

When you visit our website, we use cookies which are small text files placed on your browser typically made up of text and numbers. These text and numbers will correspond with a record on our web server which can contain information about you or your website visit.

We may use other technologies that allow us to undertake similar processes where more appropriate to do so. For instance, we may use “tracking pixels” which are tiny image files used to track your movements across our website.

There are four main types of cookies and this is how and why we use them:

  • Site functionality cookies – these cookies allow you to navigate the website and utilise our features.
  • Site analytics cookies – these cookies allow us to measure and analyse how our customers use the website in order to improve both its functionality and user experience.
  • Customer preference cookies – when you browse or shop on our website, these cookies will remember your preferences so that we can make your experience as seamless as possible and more personal to you.
  • Targeting or advertising cookies – these cookies are used to deliver ads that are relevant to you. They also limit the number of times that you see an ad and help us to measure the effectiveness of our marketing campaigns.
  • Third party functionality cookies – we include third party services on our website to allow you to interact with these whilst visiting our website. In doing so, such third parties may place cookies on your device to enable their functionality. Examples may include LinkedIn, Facebook, Twitter and Instagram.

    By using our website, you agree to the placing of the above types of cookies on your device and allowing access to them when you visit the website in the future. If you wish to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies. Further information about cookies can be found at https://ico.org.uk/for-organisations/guide-to-pecr/cookies-and-similar-technologies/.

    Please note that by deleting or disabling future cookies, your user experience may be affected and you may be unable to take advantage of certain functions on our website

    When you submit an enquiry via our website 

    When you submit an enquiry via our website, we ask for your name, contact telephone number and email address.

    We use this information to respond to your query, including the provision of any information requested about our products and services. We may also email you several times following your enquiry in order to confirm your interest and ensure that your enquiry has been answered to your satisfaction. We will do this based on our legitimate interest in providing accurate information prior to a sale.

    Your enquiry is stored and processed as an email which is hosted by Tsohost in the UK. It is also logged on a CRM system on a cloud server based in the EU.

    The information you provide is not used to make any automated decisions that might affect you.

    We retain enquiry emails for two years after which they are securely archived and kept for seven years before being deleted. CRM records are kept for three years after the last contact with you was made.

    When you purchase a product from our website

    When you purchase products from us online, we ask for your name, address, contact telephone number, email address and credit card information. We also record your IP (Internet Protocol) address which is the address of the computer you are using on the internet.

    This information will be used to process your order and dispatch the goods. We will also send you a receipt via email and we may also use your telephone number to contact you regarding your purchase.

    We require this information in order to process your payment, deliver your goods or services and fulfil our contract with you. Your IP address is recorded in order to confirm that the correct tax rate has been applied to the sale which we are required to do by law.

    Our store is hosted on Shopify Inc. who provide us with the online e-commerce platform that allows us to sell our products and services to you.

    Your data is stored through Shopify’s data storage, databases and the general Shopify application. This data is stored on a secure server behind a firewall.

    If you choose a direct payment gateway to complete your purchase, then Shopify, PayPal or Amazon Pay will store your credit card data which is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). The data referring to your purchase is stored only for as long as is necessary to complete the transaction following which this data is deleted.

    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, MasterCard, American Express and Discover.

    PCI-DSS requirements help to ensure the secure handling of credit card information by our store and its service providers.

    We do not retain your credit card information.

    We do not use the information you provide to make any automated decisions that might affect you.

    When you sign up to receive our newsletter

    When you sign up to receive our newsletter, we will request your name and email address and ask for consent to use this information to send our newsletter which contains information about our products and other information that we feel may be of interest to you.

    You can withdraw your consent at any time at which point we will stop sending the newsletter.

    Your name and email address are shared with a third party mailing system which is based in the US and is certified under the EU-US Privacy Shield.

    We do not use the information you provide to make any automated decisions that might affect you.

    We will retain your personal data for as long as we produce and distribute our newsletter. If you withdraw your consent, your details will be annotated to ensure they are no longer used and these will be deleted after two years.

    When you submit a review about us or our products

    When you submit a review about us, we record your name, email address and IP (Internet Protocol) address which is the address of the computer you are using on the internet.

    This information is used to provide verified independent opinions about our products and services to potential customers. Your name and the content of your review (but not your email or IP address) may be publicly displayed on our website. We will do this based on our legitimate interest in marketing our products and services.

    Your details are shared with a third party reviews system which is based within the UK.

    We do not use the information you provide to make any automated decisions that might affect you.

    Your personal data is stored for as long as we continue to market the product or services that the review refers to, after which time it is deleted. You may request that your review is removed at any time.

    Your rights as a data subject

    By law, you can ask us what information we hold about you, and you can request that this be corrected should it be inaccurate. If we have asked for your consent to process your personal data, you may withdraw that consent at any time.

    If we  process your personal data for reasons of consent or to fulfil a contract, you can ask for a copy of the information in a machine-readable format in order that this can be transferred to another provider.

    If we  process your personal data for reasons of consent or legitimate interest, you can request that your data be erased.

    You have the right to request that we stop using your information for a period of time if you believe we are not doing so lawfully.

    Finally, in some circumstances, you can ask us not to reach decisions affecting you using automated processing or profiling.

    To submit a request regarding your personal data by email, post or telephone, please use the contact information provided above in the Who Are We? section of this Privacy Policy.

    Your right to complain

    If you have a complaint about our use of your information, we would prefer you to contact us directly in the first instance so that we can address this. However, you can also contact the Information Commissioner’s Office via their website at www.ico.org.uk/concernsor write to them at:

    Information Commissioner's Office 
    Wycliffe House 
    Water Lane 
    Wilmslow 
    Cheshire 
    SK9 5AF

    Updates to this Privacy Policy

    We reserve the right to make changes to this Privacy Policy at any time. Where material changes are made, you will be notified accordingly. Updates involving minor changes will also be made and therefore this policy should be regularly reviewed.