Should you wish to cancel your order prior to its fulfilment, you are required to inform us of this in writing. However, we are under no obligation to approve the cancellation.
You have the right to cancel your order up to 14 calendar days after the day on which the goods are received (with the exception of any made-to-order items).
To return any goods, you must contact us to obtain authorisation. Goods returned without prior authorisation will not be credited. We reserve the right, at our discretion, to charge 20% of the full price to cover any costs that may be incurred as a result of an error made by yourself during the ordering process.
On receipt of a returns authorisation, the products must be returned unused and as originally delivered within 14 days. Sealed goods which have been opened cannot be refunded or exchanged unless deemed to be faulty.
In the circumstances where the goods are received before the order has been cancelled then these must be returned to our contact address at your own cost and risk.
In the circumstances where the order is cancelled after we have already processed the goods for delivery, when the goods are received you should not unpack these and they must be returned to us at our contact address at your own cost and risk and as soon as possible.
Once we have been notified that you have cancelled your order and we have either received the goods back or evidence that they have been returned, we will refund any sum debited from your credit or debit card within 14 calendar days.
A deduction may be made from the full refund for any loss in the value of the goods supplied if that loss is the result of unnecessary handling (for example using or wearing the goods prior to order cancellation).
Cancellation by us
We reserve the right not to process your order if:
- We have insufficient stock to deliver the goods ordered;
- We do not deliver to the area of your delivery address; or
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received from our suppliers.
If we do not process your order for one of the above reasons, you will be notified by e-mail and your account will be credited with any sum deducted from your credit/debit card as soon as possible, but in any event within 14 days.
If there is a problem with the goods
If you have any questions or complaints about any goods please contact us. You can do so at firstname.lastname@example.org.